Comments on: Open source: “I don’t use open sorce software because I want support” http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/ Software Development stuff Thu, 07 Jul 2011 14:14:23 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: Guilherme Chapiewski http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-88 Guilherme Chapiewski Mon, 18 May 2009 14:24:27 +0000 http://guilherme.pro/?p=19#comment-88 @Denilson Just to correct my comment about your post (<a href="http://my.opera.com/CrazyTerabyte/blog/2008/12/29/python-script-works-in-terminal-but-not-in-vi" rel="nofollow">http://my.opera.com/CrazyTerabyte/blog/2008/12/29/python-script-works-in-terminal-but-not-in-vi</a>), the correct code is: <pre lang="python"> sys.stdout = codecs.getwriter('utf-8')(sys.stdout) </pre> @Denilson

Just to correct my comment about your post (http://my.opera.com/CrazyTerabyte/blog/2008/12/29/python-script-works-in-terminal-but-not-in-vi), the correct code is:

sys.stdout = codecs.getwriter('utf-8')(sys.stdout)
]]> By: Renato Silva http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-18 Renato Silva Sun, 05 Apr 2009 20:46:00 +0000 http://guilherme.pro/?p=19#comment-18 Exactly, all this was <b>your</b> experience. Therefore readers should not think of open source simply as having "better" support. There's no such thing. Readers should not choose open source hoping they will <b>even most</b> of the time have good support. The opposite may happen: you may fall into situations where FOSS is undesirable when it comes to support. What you greatly point out is that (open source != suport) is a myth. This doesn't imply tough that (open source <b>==</b> support), that's what I mean. Exactly, all this was your experience. Therefore readers should not think of open source simply as having “better” support. There’s no such thing. Readers should not choose open source hoping they will even most of the time have good support. The opposite may happen: you may fall into situations where FOSS is undesirable when it comes to support.

What you greatly point out is that (open source != suport) is a myth. This doesn’t imply tough that (open source == support), that’s what I mean.

]]> By: Guilherme Chapiewski http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-15 Guilherme Chapiewski Sat, 04 Apr 2009 23:36:41 +0000 http://guilherme.pro/?p=19#comment-15 @Renato Read again. I said <em>"<strong>In the great majority of the times</strong> I asked for support in open source projects they were infinite times better than any paid support I’ve ever had!"</em>, I didn't say <em>"all the times"</em>. Besides that, one person's experience can be COMPLETELY different from another's, and this is MY experience. :) @Renato

Read again. I said “In the great majority of the times I asked for support in open source projects they were infinite times better than any paid support I’ve ever had!”, I didn’t say “all the times”. Besides that, one person’s experience can be COMPLETELY different from another’s, and this is MY experience. :)

]]> By: Renato Silva http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-14 Renato Silva Sat, 04 Apr 2009 20:12:21 +0000 http://guilherme.pro/?p=19#comment-14 Good points, however it doesn't mean that FOSS support is always better, just that the prorietary one isn't either. It's not a binary choice. Good points, however it doesn’t mean that FOSS support is always better, just that the prorietary one isn’t either. It’s not a binary choice.

]]> By: Guilherme Chapiewski http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-13 Guilherme Chapiewski Fri, 03 Apr 2009 11:46:55 +0000 http://guilherme.pro/?p=19#comment-13 Yeah, that's exactly the point! :) Yeah, that’s exactly the point! :)

]]> By: alandd http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-11 alandd Fri, 03 Apr 2009 07:04:39 +0000 http://guilherme.pro/?p=19#comment-11 My open source support record is 5 minutes from initial email to corrected code. Several months ago we were having a problem with a Bugzilla upgrade. The Product Manager asked who could we get to support us "since it's only open source." I responded by opening my laptop, jumping on IRC and chatting with a committer within 5 minutes. 20 minutes later, problem solved. The Product Manger was surprised! Just to rub it in, I asked what chance he had of EVER getting a Microsoft developer to help him fix an Excel problem, let alone talk to one within 5 minutes! My open source support record is 5 minutes from initial email to corrected code.

Several months ago we were having a problem with a Bugzilla upgrade. The Product Manager asked who could we get to support us “since it’s only open source.” I responded by opening my laptop, jumping on IRC and chatting with a committer within 5 minutes. 20 minutes later, problem solved.

The Product Manger was surprised! Just to rub it in, I asked what chance he had of EVER getting a Microsoft developer to help him fix an Excel problem, let alone talk to one within 5 minutes!

]]> By: Guilherme Chapiewski http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-8 Guilherme Chapiewski Fri, 03 Apr 2009 03:27:55 +0000 http://guilherme.pro/?p=19#comment-8 @Denilson And yes, your problem is similar to mine :) The fact is that Python does not deal that well with non-ascii strings... @Denilson

And yes, your problem is similar to mine :) The fact is that Python does not deal that well with non-ascii strings…

]]> By: Guilherme Chapiewski http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-7 Guilherme Chapiewski Fri, 03 Apr 2009 03:26:19 +0000 http://guilherme.pro/?p=19#comment-7 @Denilson The solution was DAMN simple, you might be disappointed :) Just replaced the default <strong>sys.stdout</strong> with a custom one that is always UTF-8 (no matter what happens): <pre lang="python"> sys.stdout = codecs.getwriter('utf-8') </pre> @Denilson

The solution was DAMN simple, you might be disappointed :) Just replaced the default sys.stdout with a custom one that is always UTF-8 (no matter what happens):

sys.stdout = codecs.getwriter('utf-8')
]]> By: Fabio Nascimento http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-5 Fabio Nascimento Fri, 03 Apr 2009 00:09:35 +0000 http://guilherme.pro/?p=19#comment-5 Whoooww. Congratulations for the new blog. So... I had a problem solved in the same way (chat with commiters) that only through emails, a problem with permissions on http://trac.edgewall.org/ Problem solved quickly. Thanks a lot. Fabio Nascimento Whoooww.

Congratulations for the new blog.

So…

I had a problem solved in the same way (chat with commiters) that only through emails, a problem with permissions on http://trac.edgewall.org/

Problem solved quickly.

Thanks a lot.

Fabio Nascimento

]]> By: Denilson http://guilherme.pro/2009/04/01/open-source-i-dont-use-open-sorce-software-because-i-want-support/comment-page-1/#comment-4 Denilson Thu, 02 Apr 2009 23:54:49 +0000 http://guilherme.pro/?p=19#comment-4 Was your problem similar to this one I had? http://my.opera.com/CrazyTerabyte/blog/2008/12/29/python-script-works-in-terminal-but-not-in-vi I'm now curious about how you solved your problem, although I don't plan to configure an integration server anytime soon. Was your problem similar to this one I had?
http://my.opera.com/CrazyTerabyte/blog/2008/12/29/python-script-works-in-terminal-but-not-in-vi

I’m now curious about how you solved your problem, although I don’t plan to configure an integration server anytime soon.

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